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General
I see one amazing steal for sale, when will I see more?

Do you accept returns or exchanges?

I don’t get your email alerts before you sell out. Help!

Why don’t I get an email alert for your 9pm steal?

I signed up for your email alerts but why am I suddenly getting them twice?

Ordering
Everything is sold out. Can I still order it?

I am having a problem placing my order. Help!

I placed an order and forgot to update my new address in Google Checkout. Can you change the address?

I received an email that my payment declined.

I finished my order but now want to change the size or color. Can you change it for me?

How do I cancel my order?

Shipping
I live in the Salt Lake City area; can I pick up my stuff and not pay shipping?

I placed an order for local pickup but have been unable to pick it up within 2 weeks as asked. Do you still have it?

I just placed my order. How soon can I expect my steal?

Do you ship to Canada?

Do you ship internationally?

I just bought today’s KidSteal or ScrapbookSteal. Can you please combine my order to save me shipping?

General

I see one amazing steal for sale. When will I see more?
BabySteals.com is a deal-of-the-day website. We sell two awesome products per day at up to 80% off until they sell out. Everyday at 9am MST and 9pm MST another amazing “steal” starts at a price so good that it's not just a deal, it's a steal! If you missed today's steal, check back at 9pm MST for something new!

Do you accept returns or exchanges?
Because we are providing the deepest discounts possible on the hottest brands we can find, we do not accept returns or exchanges. The good news is that most steals make great baby shower gifts! All items are first quality. If there is an issue, email us within 3 days of receiving your order.

I don’t get your email alerts before you sell out. Help!
Here are some tips that improve your odds of getting our email alert on time:

• Check your spam folder. Our email alert may be marked as spam.
• Add to your address book or safe sender list (if applicable).
• We send the email alert at 9am MST, but the delivery time to your inbox varies depending on your email provider. Because the delivery delay is beyond our control, we recommend that you check our insider stealing tips!

Why don’t I get an email alert for your 9pm steal?
Out of respect for your inbox, we send one email alert at 9am, which includes a hint for the 9pm steal.

I signed up for your email alerts but why am I suddenly getting them twice?
Did you recently place an order? Chances are you checked the box "I want to receive promotional email from BabySteals.com" and also checked "Keep my address confidential.” When this happens, Google creates a new email address that is anonymous to us but still forwards to your standard email address. If you're receiving duplicate emails from us, simply click “unsubscribe” from the email address you no longer want to receive the alerts.

Ordering

Everything is sold out. Can I still order it?
Sounds like you missed out on the steal. Quick fingers are the key at BabySteals.com! Things sell out quickly and once the item is gone, it's gone. For insider tips on faster stealing, click here. Check back at 9 for a new steal!

I am having a problem placing my order. Help!
Ordering issues are often related to firewalls or browser security settings. Try ordering through a different browser (Internet Explorer, Firefox, Chrome, Safari) or visit the Google Checkout Buyer's help guide. If your question isn't answered there, email us with the browser you are using, the type of device you are using to order and what the error says. Hopefully that will fix the problem and you’ll be back to stealing in no time!

I placed an order and forgot to update my new address in Google Checkout. Can you change the address?

• If we are not sold out and it’s within 15 minutes, re-order with the correct address and cancel your previous order.
• If we are sold out or you are ordering on your mobile device, email us the correct address within 15 minutes. Otherwise, it's probably too late. We ship fast around here!
• For permanent address changes, log into your Google Checkout account and make the correction by clicking on the left button that says "Edit Shipping Addresses".

I received an email that my payment declined. Will I still get my order?
In short, no. If your payment is declined, you will receive an email from BabySteals confirming that your card was unable to process, and that your order was canceled. Google Checkout will send you an email stating you have 7 days to fix the card, but because we work so quickly around here, we can't wait that long. Any products in your declined order will no longer be held. Please place a new order with the updated information.

I finished my order but now want to change the size or color. Can you change it for me?
We are not able to modify your order in any way. You have 15 minutes to cancel your first order and place a new order.

How do I cancel my order?
You can correct errors within the first 15 minutes after placing an order. Check your account for a "cancel your order" button:

• Sign in to your account at https://checkout.google.com.
• Click "view order" for the order you'd like to cancel.
• Click the "cancel your order" button in the gray box.
• Confirm your cancellation by clicking "OK."

Remember, because of the STEAL price and speed of shopping on our website, shopping with us is different than traditional online shopping. There's not much time to change your mind, so carefully consider when purchasing. If the 15-minute cancellation window has passed, we can't cancel the order.

Shipping

I live in the Salt Lake City area; can I pick up my stuff and not pay shipping?
You're in luck! To save mamas who live by us even more money, we offer local pick up at our office. You can even shop at our boutique full of steals! Please click here and read the details before using local pickup.

I placed an order for local pickup but have been unable to pick it up within 2 weeks as asked. Do you still have it?
As stated on our local pickup information page, we do ask that all orders are picked up within 2 weeks. However, we know that on occasion things come up that prevent pickup within the requested time. Any orders that are not picked up within 90 days will be refunded minus a 5% restocking fee.

I just placed my order. How soon can I expect my steal?
We want you to get hooked up with your steals fast and we do everything possible to ship your order the same day. Click here for more detailed shipping information.

Do you ship to Canada?
Yes! Click here for more on Canadian shipping.

Do you ship internationally?
At this time we only ship to the U.S., Canada, US Territories and APO addresses.

I just bought today’s KidSteal or ScrapbookSteal. Can you please combine my order to save me shipping?
Not yet. We're working on the logistics to make this possible.